1. Introduction

At Solid Home Furniture, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we aim to achieve this and includes the information collected when:

• you use our website (www.solidhomefurniture.co.uk).
• you make an enquiry via our website.
• you place an order via our website.

2. Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

3. Who are we?

Solid Home Furniture is a provider of high-quality furniture based in the UK. 

4. How do we collect information from you?

We collect information from you:

• when you make a purchase.
• when you browse our website.
• when you sign up to our newsletter.
• when you engage with us on social media.
• when you contact us directly.

5. What type of information is collected from you?

When making a purchase on our website, as appropriate, you may be asked to enter your:

• name
• contact information
• email address
• credit card details (Note: We do not store credit card details nor do we share financial details with any third parties)

6. How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate interests. We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Send you service emails (booking confirmation and post-dining feedback).
• Improve our products and services.
• Send marketing communications if you have opted in to receive them.

7. Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. For example, service providers (e.g., Revolut for e-commerce operations), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

8. Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties (including business parties, service providers, and third-party payment processors), and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.

We may pass your information to third-party service providers, including but not limited to:

• Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
• Professional service providers such as marketing agencies, advertising partners, and website hosts who help us run our business.
• Third parties if we run a joint event with them.

We have agreements in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do it. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

9. Use of ‘Cookies’

Like many other websites, we use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

10. Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.

11. How to access and update your information

You have the right to access the personal information that we hold about you. Please email your request to hello@solidhomefurniture.co.uk

12. Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.